Refund policy

Return and Refund Policy – Kirrti Threads

Effective Date: 17-03-2026

At Kirrti Threads, we aim to ensure customer satisfaction with every purchase. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be processed.

1. Eligibility for Returns

Returns or exchanges may be accepted under the following circumstances:

  • The product received is damaged or defective

  • The wrong item was delivered

  • The product has a manufacturing defect

To be eligible for a return, the item must:

  • Be unused and unwashed

  • Have all original tags and packaging intact

  • Be reported within 48 hours of delivery

Requests submitted after this period may not be eligible for return or exchange.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been worn, washed, or altered

  • Items returned without original packaging or tags

  • Products purchased during special sales, discounts, or clearance offers (unless defective)

3. Return Request Process

To request a return or exchange, customers should contact us with the following details:

  • Order number

  • Description of the issue

  • Photos of the product (if damaged or incorrect)

Return requests can be sent to:

Email: kirrtithreads@gmail.com
Phone: +91 6377921539

Once the request is reviewed and approved, further instructions regarding the return process will be provided.

4. Exchange Policy

If the return request is approved, we may offer:

  • Product replacement, or

  • Exchange for another available item of similar value (subject to availability)

Exchange processing time may vary depending on stock availability.

5. Refund Policy

Refunds may be issued if:

  • A replacement product is unavailable

  • The returned product meets the return eligibility criteria

Approved refunds will be processed to the original payment method used during purchase.

Refund processing may take 5–10 business days, depending on the payment provider or bank.

6. Return Shipping

In cases where the return is due to:

  • Damaged product

  • Wrong item delivered

  • Manufacturing defect

Kirrti Threads may arrange the return pickup or guide the customer on the return shipping process.

If the return request does not meet the eligible conditions, return shipping costs may need to be borne by the customer.

7. Contact Information

For any questions related to returns or refunds, please contact us:

Kirrti Threads
Jaipur, Rajasthan, India

Phone: +91 6377921539
Email: kirrtithreads@gmail.com

By placing an order with Kirrti Threads, you acknowledge and agree to this Return and Refund Policy.